During the last years, many ICT-based tools have been developed for policy making. However, only few of them have been taken up either by policy-makers or other user groups. In order to better understand the success factors, we have conducted an extensive review of existing and successful tools such as America’s Army, MarketPlace, C-ROADS, World Climate, UrbanSim, UNEP Web Intelligence and SIMCITY. Additionally, we have incorporated our own experience in the development of ICT tools within several EU funded research projects (such as SYMPHONY).
This introductory guide summarises seven lessons learned on how to build successful ICT tools for policy making and provides a short overview of three selected tools, that have become widely used.